Question 1

What is Direct Primary Care?

Accepted Answer

A simple monthly membership for unlimited primary care without insurance hassles.

Question 2

Do I need insurance?

Accepted Answer

No. DPC works outside of insurance. You can keep insurance for hospital or specialist care, labs, imaging and drug store prescriptions if you want.

Question 3

What’s included?

Accepted Answer

Telemedicine visits, Lab ordering, chronic care, sick visits, and Wellness/Optimization care.

Question 4

How much does it cost?

Accepted Answer

A flat monthly fee (billed quarterly)—usually less than a cell phone bill.

Question 5

Do I still need insurance?

Accepted Answer

You don’t need it for primary care, but it’s smart to keep insurance for emergencies or hospital visits, labs and prescriptions.

Question 6

Is it concierge medicine?

Accepted Answer

It’s similar—personalized care—but affordable and focused on access, not luxury pricing.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, most DPC memberships are quarterly.

Question 8

My Provider?

Accepted Answer

Board-certified, registered family nurse practitioner. Cass Fernandez is able to help with primary care wellness optimization and general medicine questions. Full prescribing and ordering authority.

Question 9

Does Astute Medical handle urgent care?

Accepted Answer

Yes, 🦠 Cold & flu symptoms (fever, sore throat, cough, congestion)

🤒 Sinus infections / ear infections
😷 Allergies or mild asthma flare-ups (when stable)
💊 UTIs (urinary tract infections) — especially in women with typical symptoms
🫧 Skin conditions (rashes, insect bites, minor burns, acne flares, eczema)
🤕 Minor injuries (sprains, mild strains, small cuts or bruises)
💢 Headaches or migraines (when no red-flag symptoms)
🦴 Back pain or muscle pain (non-traumatic)
💬 GI issues (nausea, vomiting, mild diarrhea, constipation, acid reflux)
😰 Anxiety, panic attacks, mild depression (non-emergency)
💉 Medication refills for stable chronic conditions (BP, diabetes, thyroid, etc.)
🧪 Lab result review or urgent medication adjustments

If it’s an emergency (like chest pain or excessive bleeding/gunshot wounds), call 911 or go to the ER.

Question 10

How does home delivery work?

Accepted Answer

After your prescription is sent, the partner pharmacy fills it and ships the medication straight to your home.

Question 11

Is there an extra delivery fee?

Accepted Answer

Most compounding pharmacies offer free or low-cost shipping. If there’s a fee, we’ll tell you upfront.

Question 12

How long does it take to receive my medication?

Accepted Answer

Usually 2–5 business days after the pharmacy processes your order.

Question 13

How will the medication arrive?

Accepted Answer

Secure, temperature-controlled packaging when needed. Signature may be required for delivery.

Question 14

Can I track my package?

Accepted Answer

Yes. The pharmacy will provide tracking information by text, email, or phone.

Question 15

What if my package is delayed or lost?

Accepted Answer

Call the pharmacy immediately. They’ll help resolve shipping issues or replace the order if needed.

Question 16

How do I reorder my medication?

Accepted Answer

You can request a refill through Astute Medical for prompt turnaround relating to refills.

FAQ's