FAQ's

A simple monthly membership for unlimited primary care without insurance hassles.

No. DPC works outside of insurance. You can keep insurance for hospital or specialist care, labs, imaging and drug store prescriptions if you want.

Telemedicine visits, Lab ordering, chronic care, sick visits, and Wellness/Optimization care.

A flat monthly fee (billed quarterly)—usually less than a cell phone bill.

You don’t need it for primary care, but it’s smart to keep insurance for emergencies or hospital visits, labs and prescriptions.

It’s similar—personalized care—but affordable and focused on access, not luxury pricing.

Yes, most DPC memberships are quarterly.

Board-certified, registered family nurse practitioner. Cass Fernandez is able to help with primary care wellness optimization and general medicine questions. Full prescribing and ordering authority.

Yes, 🦠 Cold & flu symptoms (fever, sore throat, cough, congestion) 🤒 Sinus infections / ear infections 😷 Allergies or mild asthma flare-ups (when stable) 💊 UTIs (urinary tract infections) — especially in women with typical symptoms 🫧 Skin conditions (rashes, insect bites, minor burns, acne flares, eczema) 🤕 Minor injuries (sprains, mild strains, small cuts or bruises) 💢 Headaches or migraines (when no red-flag symptoms) 🦴 Back pain or muscle pain (non-traumatic) 💬 GI issues (nausea, vomiting, mild diarrhea, constipation, acid reflux) 😰 Anxiety, panic attacks, mild depression (non-emergency) 💉 Medication refills for stable chronic conditions (BP, diabetes, thyroid, etc.) 🧪 Lab result review or urgent medication adjustments If it’s an emergency (like chest pain or excessive bleeding/gunshot wounds), call 911 or go to the ER.

After your prescription is sent, the partner pharmacy fills it and ships the medication straight to your home.

Most compounding pharmacies offer free or low-cost shipping. If there’s a fee, we’ll tell you upfront.

Usually 2–5 business days after the pharmacy processes your order.

Secure, temperature-controlled packaging when needed. Signature may be required for delivery.

Yes. The pharmacy will provide tracking information by text, email, or phone.

Call the pharmacy immediately. They’ll help resolve shipping issues or replace the order if needed.

You can request a refill through Astute Medical for prompt turnaround relating to refills.